Warranty Policy
Last updated: May 1, 2026
1. Warranty Coverage
Weimai provides warranty coverage for all products manufactured and sold by us. The warranty period begins from the date of delivery and covers defects in materials and workmanship under normal use and service.
2. Warranty Periods
Standard Warranty Periods
Ground Penetrating Radar Products
2 years from date of delivery
Industrial Pumps
1 year from date of delivery
Hydraulic Power Units
1 year from date of delivery
Motor Control Centers
2 years from date of delivery
3. What Is Covered
Our warranty covers:
- Defects in materials or workmanship
- Malfunction under normal use and service
- Failure to meet specifications
- Repair or replacement of defective parts
- Technical support during warranty period
4. What Is Not Covered
Exclusions
- Damage caused by improper use, abuse, or negligence
- Normal wear and tear
- Damage during shipping or handling
- Unauthorized modifications or repairs
- Use outside of specified operating conditions
- Consumable parts (fuses, batteries, etc.)
- Damage from power surges or electrical faults
- Environmental damage (corrosion, water damage, etc.)
5. Warranty Claim Procedure
- Contact our customer service team at info@detectelectro.com with your warranty claim
- Provide proof of purchase (invoice or order number)
- Describe the issue in detail, including photos or videos if applicable
- Our technical team will evaluate the claim within 3-5 business days
- If approved, we will arrange repair, replacement, or parts shipment
- Customer is responsible for shipping costs to our facility unless otherwise agreed
6. Extended Warranty
Extended warranty coverage is available for purchase for most products. Extended warranty must be purchased within 30 days of original purchase date. Contact us for pricing and terms.
7. OEM Products
For OEM/customized products, warranty terms may vary based on the specific agreement. Please refer to your sales contract for detailed warranty terms.
8. Contact Us
For warranty claims or questions, please contact us at:
Email: info@detectelectro.com
Phone: +86 123 4567 890